Revolutionizing Post-Sales Support for a Global High-Tech Manufacturing Leader
Wizerr’s AI-powered response management seamlessly sifts through extensive internal datasheets and integrates with SAP HANA.
Low-code tools are going mainstream
Purus suspendisse a ornare non erat pellentesque arcu mi arcu eget tortor eu praesent curabitur porttitor ultrices sit sit amet purus urna enim eget. Habitant massa lectus tristique dictum lacus in bibendum. Velit ut viverra feugiat dui eu nisl sit massa viverra sed vitae nec sed. Nunc ornare consequat massa sagittis pellentesque tincidunt vel lacus integer risu.
- Vitae et erat tincidunt sed orci eget egestas facilisis amet ornare
- Sollicitudin integer velit aliquet viverra urna orci semper velit dolor sit amet
- Vitae quis ut luctus lobortis urna adipiscing bibendum
- Vitae quis ut luctus lobortis urna adipiscing bibendum
Multilingual NLP will grow
Mauris posuere arcu lectus congue. Sed eget semper mollis felis ante. Congue risus vulputate nunc porttitor dignissim cursus viverra quis. Condimentum nisl ut sed diam lacus sed. Cursus hac massa amet cursus diam. Consequat sodales non nulla ac id bibendum eu justo condimentum. Arcu elementum non suscipit amet vitae. Consectetur penatibus diam enim eget arcu et ut a congue arcu.
Combining supervised and unsupervised machine learning methods
Vitae vitae sollicitudin diam sed. Aliquam tellus libero a velit quam ut suscipit. Vitae adipiscing amet faucibus nec in ut. Tortor nulla aliquam commodo sit ultricies a nunc ultrices consectetur. Nibh magna arcu blandit quisque. In lorem sit turpis interdum facilisi.
- Dolor duis lorem enim eu turpis potenti nulla laoreet volutpat semper sed.
- Lorem a eget blandit ac neque amet amet non dapibus pulvinar.
- Pellentesque non integer ac id imperdiet blandit sit bibendum.
- Sit leo lorem elementum vitae faucibus quam feugiat hendrerit lectus.
Automating customer service: Tagging tickets and new era of chatbots
Vitae vitae sollicitudin diam sed. Aliquam tellus libero a velit quam ut suscipit. Vitae adipiscing amet faucibus nec in ut. Tortor nulla aliquam commodo sit ultricies a nunc ultrices consectetur. Nibh magna arcu blandit quisque. In lorem sit turpis interdum facilisi.
“Nisi consectetur velit bibendum a convallis arcu morbi lectus aecenas ultrices massa vel ut ultricies lectus elit arcu non id mattis libero amet mattis congue ipsum nibh odio in lacinia non”
Detecting fake news and cyber-bullying
Nunc ut facilisi volutpat neque est diam id sem erat aliquam elementum dolor tortor commodo et massa dictumst egestas tempor duis eget odio eu egestas nec amet suscipit posuere fames ded tortor ac ut fermentum odio ut amet urna posuere ligula volutpat cursus enim libero libero pretium faucibus nunc arcu mauris sed scelerisque cursus felis arcu sed aenean pharetra vitae suspendisse ac.
In the intricate realm of electronics manufacturing, rapid and accurate customer support is non-negotiable. Our client, one of the world's largest electronics manufacturers, grappled with a formidable challenge in their post-sales and support processes, where accessing detailed product and customer information proved time-consuming due to the complexity of data.
Wizerr’s AI-powered response management now seamlessly sifts through extensive internal product datasheets and integrates with SAP HANA for customer information.
The result? A game-changing enhancement in support capabilities, reducing response times and elevating response quality. This case study delves into the transformative partnership, revealing how Wizerr AI's innovative approach reshaped the post-sales support landscape for this high-tech manufacturing titan.
Client Profile
One of the world's largest electronics manufacturers.
Challenge: The post-sales and support teams had to access detailed customer information - regarding installation, process, factory, and environment - before responding to customer requests, or inquiries. This was time intensive, and required careful attention to every detail of the setup. All of the customer data was stored in SAP HANA.
Solution by Wizerr AI:
Wizerr’s AI-powered response management system is able to seamlessly query 100s of internal datasheets for composing accurate and effective solutions for the team to respond with. Additionally, there is an in-depth integration with SAP HANA for seamless data access, as well as role-based data access to facilitate collaboration. This partnership saw a private cloud deployment in Azure, which suited both our solution and the needs of the company.
We were able to do this so well due to our proprietary fine-tuned model ELX. It is trained on thousands of datasheets, winning bids, and other datapoints from the high tech manufacturing industry to identify the most appropriate data for every single customer.
Immediate Impact:
Right from implementation, the team saw enhanced support capabilities. The sales support team now has easier access to complex technical product information as well as information on the customer’s environment. The post-sales and support teams now achieve a faster time to respond to customer inquiries, all while maintaining the highest quality of responses to guarantee high win rates.
Lasting Outcomes:
The team has seen time to solution improve by over 50%, with detailed accuracy in handling credit requests and technical support. This has drastically rudes the time burden placed on domain experts who can now simply approve the suggested solution ready to send to the customer.
The AI-Powered Technical Sales & Support Platform for Hi-Tech Manufacturing.
